By Keith Harding
A direction which equips scholars for the aggressive setting of foreign tourism.
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A direction which equips scholars for the aggressive setting of overseas tourism.
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Additional resources for Going International: English for Tourism Student's Book
Would you like me to go over that again? Do you think any of the advice is particularly important for a tour operator about to start negotiations with a hotelier or an airlin e company? Is any of it not relevant? 47 The art of successful negotiation 4 "o Are you satisfied with the way you handled that last set of negotiations? Couldn't you have done just a little bit better? Are you letting down your company - and yourself? This list of helpful hints may allow you to come away from your next negotiation with a greater sense of achievement.
Listen again and complete this customer enquiry form. " "" "" " Real Holidays Ltd. h§i§i§US·_ 32 Dep: _ _ Arr: _ _ _ __ 2 ________________ Taking a booking 1 Here are some of the expressions the travel agent uses when taking t he booking. Can I help you? /'II check availability for you. Th ere~ availability on th e 14th of November. Do you want to confirm it? take some details? /'IIju st give you the booking reference number. 2 Li sten to the conversation again and note down exactly what is said immediately after each ofthe examples above (it may be said by ei ther the travel agent or the customer).
3 Describe the house - lawns, pool, and views. l ····'··················,············· ................................... ... ........... . 4 Interview the family who are staying there (film next to pool) - their • , J! • Op1n\o~s ; 5 Describe the Garden Route - use map. 6 Feature on the Edwardian-style B&B at Mossel Bay, including interview with the owner. 7 Give details on cost, how to book, etc. o Now think of a type of holiday or a resort that you know well, and plan a similar section for a travel programme.
Going International: English for Tourism Student's Book by Keith Harding